Privacy Policy
WELLBLOC Inc., WELLCALM, WELLCALM Health & Wellness Inc., WELLBLOCK Group ("we," "us," or "our") are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
Name
Contact details (e.g., email address, phone number, mailing address)
Payment information (e.g., credit card details)
Health information relevant to booking wellness services (e.g., preferences or notes shared with therapists)
IP address and device information for website and app usage.
1.2 Non-Personal Information
We collect non-personal information to improve our services, such as:
Browser type
Operating system
Usage data (e.g., time spent on pages, clicked links)
2. How We Use Your Information
We use your personal information to:
Facilitate bookings and provide wellness services.
Process payments securely.
Communicate with you regarding your appointments and updates.
Improve our website, app, and customer experience.
Comply with legal obligations.
3. Sharing Your Information
We may share your information with trusted third parties, including:
Payment Processors: Square, for secure payment transactions.
Analytics Tools: Google Analytics, to understand user behavior and improve services.
Communication Tools: Email and SMS platforms for appointment reminders and updates.
We do not sell your personal information to third parties. Information is shared only as necessary to deliver our services or comply with legal requirements.
4. Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes for which it was collected.
Comply with legal and regulatory requirements.
Once information is no longer required, it will be securely deleted or anonymized.
5. Protecting Your Information
We implement industry-standard measures to protect your personal information, including:
Secure servers and encryption for sensitive data.
Access controls to restrict who can view your information.
Regular audits of our systems and processes.
While we strive to protect your data, no method of transmission or storage is 100% secure. By using our services, you acknowledge this risk.
6. Your Rights
Under PIPEDA, you have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent for the use of your information, subject to legal obligations.
To exercise these rights, contact us at privacy@wellbloc.ca.
7. Cookies and Tracking
Our website and app use cookies to enhance your experience. Cookies allow us to:
Recognize your device and preferences.
Analyze website performance and usage.
You can disable cookies in your browser settings; however, some features of our website may not function properly.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the "Last Updated" date.
9. Contact Us
For Frequently Asked Question please visit our FAQs.
For more details on Terms & Conditions please visit Terms and Conditions
For questions or concerns regarding this Privacy Policy, please contact us:
WELLBLOC: privacy@wellbloc.ca
Thank you for trusting us with your wellness journey.
