We are selective about the registered therapists who join the WELLCALM community to guarantee the highest quality of service. All therapists are insured and have undergone background checks for good standing with their registered colleges.

Every WELLCALM registered therapist upholds the highest level of integrity and professionalism. In return, we expect all clients to reciprocate with the same level of respect and conduct.

We aim to ensure the safety of both our clients and the therapists with whom we work. We ask all clients to verify their identity before we dispatch therapists to their home, office, or hotel. This is a one-time step that takes only a few minutes, and all provided information is securely protected.

Transactions on WELLCALM are automated. To schedule your therapy, you need to have a valid credit card associated with your account. Your card will be charged for your first booking once your treatment is confirmed.

Absolutely! The WELLCALM community consists only of registered therapists. Your receipts from your therapist will include your therapist’s company/clinic name and provincial registration number, which can be used when submitting a claim to your extended health insurance.

Therapists require clients to complete a health history form before a treatment begins. Your health history provides essential information for your therapist to treat you safely. You only need to complete the form once a year, even if you subsequently see other WELLCALM therapists. Clients must update their health history information with their therapist if any changes arise.

We are expanding throughout Canada. If we aren't yet in your city, please send us an email. We'd love to hear from you!

Of course! WellCalm offers corporate, group, bespoke events, and Hotel Exclusive bookings. Please visit https://wellcalm.com/workplace-wellness for more details.

Yes! However, our on-demand platform cannot guarantee that your preferred therapist will be available at a specific time, so it's best to book in advance.

For sure! After your first treatment with any WELLCALM registered therapist, you can opt to re-book future sessions with the same individual.

Your therapist will always bring a massage table, treatment essentials, and other necessary items. However, we ask that you provide a set of sheets and hand towels for your appointment. Please refer to our 'What to Expect' section for further details.

In the unlikely event that your plans change and you need to cancel your booking, our appointment cancellation policy is as follows:

Notice period                                 Fee Amount

24 hours or more                             0% fee

up to 2 hours before treatment        $50 cancellation fee

within 2 hours                                 100% of booking

The appointment cancellation policy is designed to protect the relationship between you and your therapist, as we understand that plans can change swiftly. If you make an error in your booking, there's a 10-minute grace period after submission during which you can cancel without any charge. To qualify, you must contact our customer service team to cancel. Please refer to our 'Cancellation Policy' and 'Terms and Conditions' sections for further details.