Massage, brought to your room.
Slow down after a day in Toronto. WELLCALM brings professional massage therapy and the complete treatment setup directly to guests staying at Hotel Riu Plaza Toronto.
IN-ROOM
MASSAGE
Share the link. We’ll take it from there.
Guests can request their treatment directly through the dedicated Hotel Riu Plaza Toronto booking page. WELLCALM then handles therapist matching, confirmation and appointment coordination.
One page for the guest.
Guests can review treatments, pricing, session lengths and submit their preferred appointment time directly to WELLCALM.
Share the booking page
Send the guest the booking URL or have them scan the Hotel Riu Plaza Toronto QR code.
No separate concierge form requiredThe guest selects their treatment
They choose treatment style, session length and preferred appointment time.
60 and 90-minute optionsWELLCALM coordinates
Our booking team matches the request with an available Registered Massage Therapist.
Subject to therapist availabilityThe therapist arrives
The confirmed therapist arrives at RIU with the table, linens and required treatment supplies.
Treatment takes place in the guest’s roomGuest requesting today? Same-day appointments may be possible. Have the guest submit their preferred time and WELLCALM will check availability.
Open Guest Booking →When the request needs a little more coordination.
Most guests can use the dedicated booking page. Concierge can use these pathways when timing, multiple therapists or VIP details require extra help.
Start with the booking page. Escalate when needed.
For same-day, couples, VIP and guest-specific arrangements, WELLCALM can help coordinate the request around therapist availability and hotel access.
Support: 647-494-WELL · support@wellcalm.com
Same-day
Have the guest submit the earliest acceptable start window. WELLCALM will check live therapist availability.
Availability is not guaranteedCouples
Guests can request same-time with two therapists or back-to-back with one therapist.
Two-therapist requests depend on overlapVIP + discreet requests
Contact WELLCALM when a booking requires additional privacy, timing coordination or guest-specific handling.
Share only the information needed to coordinateMultiple guests
For larger groups or event-style requests, WELLCALM can coordinate a separate multi-therapist plan.
Contact support for 6+ guestsA smooth in-room appointment starts with a little preparation.
Concierge can share these simple details when a guest asks what to expect before the therapist arrives.
We bring the setup.
The therapist arrives with the massage table, linens and standard treatment supplies. The guest only needs to create enough clear space for the appointment.
Clear a treatment area
Please leave enough open floor space for the massage table and for the therapist to move safely around it.
Keep the phone nearby
WELLCALM or the therapist may contact the guest if assistance is needed with arrival or room access.
Share health considerations
The therapist will review pressure, focus areas, injuries, pregnancy and other relevant treatment considerations before beginning.
A clear front-desk handoff keeps the appointment smooth.
Therapists should check in with the front desk or Concierge before proceeding to a guest room. This gives the hotel and guest a clear arrival point.
Front desk first. Guest room second.
WELLCALM therapists arrive with their treatment equipment and identify themselves at the hotel before room access is coordinated.
Therapist arrives at RIU
The provider arrives with the massage table, linens and standard treatment supplies.
WELLCALM booking details are available to the providerChecks in with hotel staff
The therapist identifies themselves at the front desk or Concierge rather than proceeding directly upstairs.
Hotel access procedures always take priorityGuest access is confirmed
Hotel staff or WELLCALM can help resolve room access if the guest needs to be contacted.
Guest room details remain privateTreatment begins
The therapist sets up the room, reviews treatment preferences and provides the private in-room appointment.
Digital RMT receipt follows after completionConcierge + Guest Services
Helping another guest?
Share the dedicated Hotel Riu Plaza Toronto booking page or have the guest scan the QR code. WELLCALM will manage therapist coordination, confirmation and appointment details.
Support: 647-494-WELL · support@wellcalm.com
Guests can scan with their phone to open the dedicated WELLCALM booking page.