Helping a guest book?
This page gives Ace Hotel Toronto Concierge and Guest Services everything needed to help guests access WELLCALM in-room massage, including the guest booking link, treatment options, same-day requests, couples bookings and special arrangements.
Guests can review treatments, pricing and submit their preferred appointment time directly to WELLCALM.
Open booking →Same-day requests are possible, subject to therapist availability. Guests can submit their preferred time through the dedicated booking page.
Book Now →WELLCALM can help coordinate two therapists, back-to-back treatments and other guest-specific requests.
Contact WELLCALM →Share the link. We’ll take it from there.
Guests can request their treatment directly through the dedicated Ace Hotel Toronto booking page. WELLCALM then handles therapist matching, confirmation and appointment coordination.
One page for the guest.
Guests can review treatments, pricing, session lengths and submit their preferred appointment time directly to WELLCALM.
Share the booking page
Send the guest the booking URL or have them scan the Ace Hotel Toronto QR code.
No separate concierge form requiredThe guest selects their treatment
They choose treatment style, session length and preferred appointment time.
60 and 90-minute optionsWELLCALM coordinates
Our booking team matches the request with an available Registered Massage Therapist.
Subject to therapist availabilityThe therapist arrives
The confirmed therapist arrives at Ace with the table, linens and required treatment supplies.
Treatment takes place in the guest’s roomGuest requesting today? Same-day appointments may be possible. Have the guest submit their preferred time and WELLCALM will check availability.
Open Guest Booking →What should I recommend?
Guests do not need to know massage terminology. Start with how they want to feel and point them toward the treatment that best matches the request.
Something balanced and personalized.
Best for guests looking to unwind, reset after travel or enjoy a personalized full-body treatment with adjustable pressure.
Focused therapeutic work.
Best for guests with muscular tension, travel stiffness or specific areas that need firmer, more concentrated treatment.
A recovery-focused treatment.
Best for active guests, athletes or anyone dealing with tight, fatigued or overworked muscles.
Supportive prenatal care.
A pregnancy-adapted treatment designed around comfort, relaxation and the needs of the guest during pregnancy.
Guest still unsure? CALM Signature is the best general starting point. The therapist can further tailor pressure and focus during the consultation.
View Full Treatment Menu →
IN-ROOM
MASSAGE
Simple for the guest. Managed by WELLCALM.
Guest submits a request
The guest selects their treatment, duration and preferred appointment time.
Use the Ace Hotel booking pageWELLCALM matches the request
We identify an appropriate available Registered Massage Therapist based on the booking details.
Availability is confirmed by WELLCALMThe appointment is confirmed
WELLCALM manages the booking details and communicates confirmation directly with the guest.
Concierge does not need to dispatch the therapistThe therapist arrives prepared
The therapist arrives at Ace Hotel Toronto with the professional equipment required for the in-room treatment.
Table, linens and treatment supplies includedNeed WELLCALM during the process? Text 647-494-WELL (9355) for booking support or a time-sensitive guest request.
Text WELLCALM →When the request needs a little more coordination.
Concierge can send the standard booking link for most appointments. For multi-guest, VIP or unusual requests, WELLCALM can help coordinate the details directly.
Two guests. One request.
Couples may request simultaneous treatments with two therapists or back-to-back appointments with one therapist, depending on room space and availability.
Include both guests and preferred timing in the requestExtra care around the details.
For high-touch guest requests, WELLCALM can work with Concierge on timing, therapist coordination and treatment preferences.
Contact WELLCALM directly for coordinationSomething outside the usual flow?
Let us know what the guest needs. WELLCALM can confirm what is possible based on therapist availability, timing and treatment needs.
We’ll advise on the best way to arrange itNeed help coordinating?
Contact WELLCALM directly for couples, VIP or time-sensitive requests.
WELLCALM brings the treatment room to the guest.
Guests do not need equipment or supplies. The therapist arrives prepared to create a professional treatment setup inside the room.
Massage table
A professional portable treatment table suitable for the in-room appointment.
Set up and removed by the therapistFresh linens
Clean treatment linens and appropriate professional draping for the session.
Guests remain appropriately coveredTreatment supplies
The professional supplies required to provide the selected massage treatment.
No treatment supplies required from the hotelRegistered therapist
Treatments are delivered by Registered Massage Therapists through the WELLCALM provider network.
Professional in-room careEverything you need at a glance.
A quick staff reference for booking, treatment location, availability, therapist setup and WELLCALM support.
Share one link. Guests can take it from there.
Guests can review current treatment options and submit their request directly through the dedicated Ace Hotel Toronto booking page.
Where
Treatments take place privately inside the guest’s hotel room.
Private in-room setupWhen
In-room massage is available 7 days a week, subject to therapist availability.
Same-day and future requestsWhat we bring
WELLCALM arrives with the massage table, linens and treatment supplies needed for the appointment.
Complete treatment setupWho
Treatments are provided by professional Registered Massage Therapists through the WELLCALM provider network.
Professional RMT careNeed additional help? Text 647-494-WELL (9355) or email support@wellcalm.com.
Contact WELLCALM →For the questions that come up at the desk.
Quick answers for booking, same-day requests, couples, treatment setup and communication with WELLCALM.
What should I send a guest who wants to book? +
Send the dedicated Ace Hotel Toronto guest booking page: book.wellcalm.com/hotel/ace-hotel-toronto. The guest can review treatments, pricing and submit their request directly.
Can a guest request massage for today? +
Yes. Same-day requests may be possible depending on therapist availability. Have the guest submit the request and WELLCALM will confirm availability.
Does Concierge need to find the therapist? +
No. WELLCALM manages therapist matching, booking coordination and appointment confirmation.
Where does the massage take place? +
The treatment takes place privately in the guest’s room.
What does the therapist bring? +
The therapist arrives with the portable massage table, fresh linens and professional treatment supplies required for the appointment.
Can two guests book together? +
Yes. Couples can request simultaneous treatments with two therapists or back-to-back treatments with one therapist. Availability depends on timing, room space and therapist availability.
What should I recommend if the guest is unsure? +
CALM Signature is the best general recommendation. The therapist can customize pressure and areas of focus during the consultation.
Will the guest receive an RMT receipt? +
Yes. A digital Registered Massage Therapy receipt is provided after the completed appointment. Reimbursement depends on the guest’s individual benefits plan.
What if the guest has a VIP or unusual request? +
Contact WELLCALM directly at 647-494-WELL (9355) or support@wellcalm.com so we can coordinate the request with Concierge.
Guest wants a massage? Start here.
Share the dedicated Ace Hotel Toronto booking link or QR code. The guest submits their request and WELLCALM handles therapist coordination, confirmation and appointment details.
Scan with the guest’s phone to open the dedicated WELLCALM booking experience.