WHAT TO EXPECT
WellCalm connects you with a registered therapist that you can trust. All therapeutic services found on WellCalm are entirely therapeutic and professional.
Before your treatment starts:
Your therapist will bring a treatment table to provide your therapeutic services. Please have an open area ready for your treatment session. You will receive a digital health intake form for your review.
On Arrival:
Your therapist will arrive +/- 10 minutes from your treatment start time, so please make sure you are available for the time that you booked. In the unlikely event that your therapist is running late, you will be notified by the customer service team or the therapist directly.
Your therapist will ask you a few simple questions and have you complete the consent and consultation form so they can tailor your treatment to your needs. Please make your therapist aware of any injuries, health conditions and allergies that you may have and areas of your body that you want treatment focused on.
Please show your therapist where you would like your treatment to take place and allow them to step outside or to another room so you can get undressed to a level that you are comfortable in privacy. We ask that your provide your therapist with sheets and towels for your treatment. You are required to wear your underwear at all times during your treatment. Your therapist will re-enter the room once you are ready. Requests to be inappropriately uncovered will not be tolerated by your therapist.
During Your session:
Feel free to communicate with your therapist about the pressure and if you do happen to feel any pain, please tell your therapist immediately. Please note that for deep tissue and sports massages you can incur moderate pain which will subside after 24-48 hours.
After the session:
Your therapist will leave the room to allow you 5 minutes to get dressed. After, they will re-enter to obtain your feedback which will be noted to your account.
It is advised that you have a treatment every 2 to 4 weeks to maintain a balanced mind and body. You can simply re-book your treatments via the WellCalm platform, customer service team or let your therapist know the next time your would like to see them.
If you are not completely satisfied with your treatment or would like to speak to our customer service team, please message us at 647-905-9355 or email support@wellcalm.com
CANCELLATION POLICY
In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:
Notice period Fee
24 hours or more 0%
up to 2 hours before treatment $50 cancellation fee
within 2 hours 100% of booking
The appointment cancellation policy is designed to protect the relationship between you and your therapist - we understand that plans can change quickly.
Should you make a mistake in your booking, you have a 10 minute grace period after submitting your booking where you can cancel without any charge. To qualify, you must contact the customer service team to cancel.
For more information check out our FAQs page.
