WELLCALM HELP & FAQ

WELLCALM Help Centre

WELLCALM frequently asked questions.

Find clear answers about in-home massage, workplace wellness, events, provider matching, pricing, insurance receipts, memberships and Recovery Care. For help with an active booking or a specific request, contact WELLCALM directly.

Frequently Asked Questions

Helpful information before your booking or program.

Select a question below to learn more. Availability, service areas and provider matching may vary according to the booking type, location and requested timing.

In-Home Services

Booking and In-Home Care

What services does WELLCALM offer?

WELLCALM provides in-home massage services, workplace wellness programs, hotel guest wellness, massage for events and groups and coordinated Recovery Care. Mobile physiotherapy and chiropractic care are also available through eligible care and recovery pathways.

Is WELLCALM massage provided by Registered Massage Therapists?

Yes. Eligible massage treatments are provided by Registered Massage Therapists. Your therapist's registration information is included on the treatment receipt when applicable.

Where are WELLCALM in-home services available?

WELLCALM serves Toronto and many surrounding communities, including North York, Etobicoke, Scarborough, Mississauga, Vaughan, Markham, Richmond Hill, Brampton, Oakville and Burlington. Coverage depends on the requested service, address, appointment time and provider availability.

How quickly can I book an in-home massage?

WELLCALM appointments can be requested with as little as 90 minutes' notice and up to 45 days in advance. Availability depends on the service area, requested timing and therapist coverage. A flexible appointment window improves the likelihood of a successful provider match.

Does WELLCALM offer same-day massage appointments?

Yes. Same-day in-home massage may be available depending on the requested location, appointment window and therapist availability. Flexible timing provides the best opportunity to secure a provider.

Can I choose a therapist preference?

Yes. You can share your therapist preference, treatment style, preferred timing and other relevant details when submitting your booking. Preferences are considered during provider matching and are fulfilled based on availability.

What does the massage therapist bring?

Your therapist brings the massage table, linens and treatment supplies required for the appointment. You only need to provide enough clear space for the table and for the therapist to move safely around it.

Can I book an in-home massage for two people?

Yes. Couples massage can be requested at the same time with two therapists or as back-to-back treatments with one therapist. Availability depends on the location, appointment window and therapist coverage.

What is the WELLCALM cancellation policy?

Appointments cancelled at least 24 hours in advance are not charged a cancellation fee. A $50 fee may apply to cancellations made less than 24 hours but more than two hours before the appointment. Cancellations within two hours may be charged the full booking amount.

Business and Group Services

Workplace Wellness and Events

What workplace massage formats are available?

WELLCALM workplace programs can include chair massage or table massage. Appointment lengths may range from 10-minute employee sessions to longer private treatments depending on the program, available space and employer goals.

Can companies arrange recurring workplace wellness programs?

Yes. Companies can arrange one-time wellness days or recurring weekly, monthly or quarterly programs. WELLCALM coordinates providers, scheduling, treatment formats and the employee booking process.

How do employees reserve workplace massage appointments?

Employees can reserve appointments through a custom WELLCALM booking page or another scheduling process agreed upon with the employer. The setup depends on the company, program size, appointment length and treatment format.

Can WELLCALM support larger teams or multiple locations?

Yes. Workplace wellness programs can include multiple therapists, longer service windows and multiple office locations. Provider counts and scheduling are recommended based on team size, appointment length, location and available time.

What types of events can WELLCALM support?

WELLCALM supports private events, retreats, weddings, conferences, employee appreciation programs, productions and group wellness experiences. Programs can include chair massage, table massage or multiple therapists.

Does WELLCALM bring the equipment for workplace and event massage?

Yes. Providers bring the massage chairs or tables, linens and treatment supplies required for the selected program. WELLCALM confirms space, access and setup requirements before the workplace program or event.

How do I request workplace or event pricing?

Submit a request through the WELLCALM workplace wellness page or the massage events and group bookings page. Pricing is based on the location, duration, provider count, treatment format and program frequency.

Payments and Plans

Pricing, Memberships and Billing

How much does WELLCALM in-home massage cost?

WELLCALM in-home massage starts from $179 plus HST for a 60-minute treatment. Pricing varies by treatment length, booking type, location and membership eligibility. Review the current WELLCALM massage pricing for more details.

How much does workplace wellness cost?

WELLCALM workplace wellness programs start from $149 plus HST per therapist hour. Final pricing depends on the location, duration, provider count, treatment format and program frequency.

Can I use insurance for an in-home massage?

Eligible treatments delivered by a Registered Massage Therapist may qualify for reimbursement under an extended health insurance plan. Coverage depends on your individual policy. WELLCALM provides receipts for eligible treatments and direct billing may be available for selected insurers and bookings.

Are Registered Massage Therapy receipts provided?

Yes. Receipts are provided for eligible treatments delivered by Registered Massage Therapists. The receipt includes the information required to submit the treatment to an extended health insurance plan when applicable.

Does WELLCALM offer direct insurance billing?

Direct billing may be available for certain insurance plans and eligible treatments. Availability depends on the insurer, therapist, policy requirements and booking type. Clients may need to pay first and submit their receipt when direct billing is not available.

How do WELLCALM memberships work?

WELLCALM memberships provide recurring in-home care, member pricing and flexible treatment options. Unused eligible sessions can roll over. Review the WELLCALM membership plans for current options, pricing and inclusions.

Can I purchase a WELLCALM gift card?

Yes. WELLCALM gift cards can be purchased for eligible services. Visit the WELLCALM gift card page to review the available options.

Coordinated Care

Recovery Care and Referrals

What is WELLCALM Recovery Care?

WELLCALM Recovery Care coordinates in-home massage therapy, physiotherapy and chiropractic care for injury recovery, motor vehicle accident claims and ongoing treatment plans. Support may include provider matching, scheduling, documentation and insurer billing for eligible services.

Who can start a Recovery Care referral?

Clients, healthcare providers, occupational therapists, case managers and legal teams can begin an intake or submit a referral. Clients can start through the in-home MVA Recovery Care page.

Which Recovery Care services are available at home?

Available in-home services may include Registered Massage Therapy, physiotherapy and chiropractic care. Services are coordinated according to clinical needs, provider availability and the approved treatment plan.

Does WELLCALM communicate with insurers?

Yes. WELLCALM supports insurer communication, documentation and direct billing for eligible services delivered through the Recovery Care program.

Can a healthcare provider refer a client to WELLCALM?

Yes. Healthcare providers, occupational therapists, case managers and other professional referral partners can submit a referral through the WELLCALM healthcare-provider referral page.

How quickly is a healthcare-provider referral reviewed?

Healthcare-provider referrals receive intake confirmation within 48 hours. Treatment timing depends on the requested services, location, required documentation and provider availability.

Where can I begin an MVA intake or professional referral?

Clients can begin through the WELLCALM MVA Recovery page. Healthcare providers and professional referral partners can use the Health Care Providers page.

Still need help finding the right service?

Contact WELLCALM for help with an in-home appointment, workplace wellness program, group event, billing question or Recovery Care referral.